![]() Open the Epson Scan 2 Utility, enter the IP address for your product, and click Add. If the Firewall function is active, the product may not be discovered by the Epson Scan 2 Utility.If you see the message "Network product is not available: currently being used by user", there may be a communication error between the product and computer.You may need to disable the firewall and any anti-virus software on your wireless router or access point.If necessary, select the Other tab and click Reset. Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Windows 8.x: Navigate to the Apps screen, select EPSON, and select Epson Scan 2 Utility. Windows 10: Click and select EPSON > Epson Scan 2 Utility. Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility:.Check the network connection setting in the Epson Scan 2 Utility. ![]() Try scanning again at a lower resolution. If you are scanning a large original at a high resolution, a network communication error may occur.If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again. If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. ![]()
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